WHAT IS “MANAGED IT?”

WHICH IT SERVICE IS RIGHT FOR ME?

BREAK/FIX SERVICES  vs  MANAGED SERVICES

 
 Many people don’t know these terms,

but when you need a technical support partner,
you should know your options

Break / Fix Support:
The days of traditional “computer guy” support have evolved and IT support has been maturing into two camps: Break / Fix has become the name for traditional support, where something breaks and you call someone to come fix it. The technician’s primary concern is to solve the problem at hand so they can be paid. Longer term goals and the overall health of the rest of your network are not usually a concern. After the problem is solved you’re billed for the service call and the transaction is over. This type of support relationship is based around a fee for a service, and there is a place for it, but there is a better way…

Managed Services:
Similar to how a Dentist treats all the teeth in your mouth as a unit; the IT provider takes responsibility for the entire network, including data management, security, compliance, performance, software licensing, user management and more. The provider actively services and maintains the health and security of this unit as a whole. The term ‘Managed Services’ means the provider is deploying software on your network for monitoring and managing your systems. This software monitors and reports back to the provider at regular intervals with key metrics. “Managed Services” is a much broader role than “computer guy,” and the role implies a trusting relationship that allows them to manage your IT while you manage your business.

‘Classic’
Break / Fix IT Services

Your Responsibility:

Customer must reach out to the IT company to address an issue or plan upgrade.

Unpredictable Costs:

Small issues usually get larger before customers call for help.

Increased Downtime:

When something breaks – you must find and wait for an available technician to arrive.

Sole Control:

Only you have access to your computers and network.

No Prevention:

A tech is usually called to fix an issue, not to proactively maintain or improve any area or performance.

Security:

The security is left to the business owner and the skill level of the last tech to visit the office.

Backups:

The business is responsible for managing and maintaining their own backups.

No Remote Access:

The customer will not have remote access or must provide and maintain their own remote access software.

Pay Per Incident:

Each call and visit is billed per incident. Costs can vary wildly month by month.

No Help-Desk Support:

No Help-Desk support available

Take me to Repair Services >

‘Modern’
Managed IT Services

Shared Responsibility:

IT company and customer communicate freely about network issues and upgrades.

Predictable Monthly Cost:

Constant monitoring of your network mitigates issues.

Rapid Response:

Our Help Desk takes your call and connects remotely in minutes. You are the Priority!

Shared Control:

We share control of your computers and network with you.

Prevention:

We monitor and manage your network as a whole and make tweaks and recommendations regularly.

Security:

The overall security is just one part of your network that is managed and maintained up to date.

Backups:

We monitor your backups nightly and send you a daily email with a full backup report.

Remote Access for Your Team:

The customer and their team can remotely work on their own computers with our free included Remote Access software.

Agreement:

We offer a renewable one-year agreement for services. Predictable Monthly Billing with no Surprises.

Help-Desk Support:

We login remotely and resolve 90% of calls in minutes.

Take me to Managed Services >