Scanner not working properly?
Please follow these steps:
STEP 1: Unplug the cables from behind the scanner.

STEP 2: Restart the computer.
STEP 3: After restarting, Log in to the computer.
STEP 4: Wait for the desktop icons to load.
STEP 5: Plug the cables back into the scanner.

STEP 6: Try to Scan!
These steps will resolve over 90% of the problems with desktop scanners.
If you have tried these steps and still have issues with your scanner, please contact us for additional support.