Scanner not working properly?
Please follow these steps:
STEP 1: Unplug the cables from behind the scanner.
STEP 2: Restart the computer.
STEP 3: After restarting, Login to the computer.
STEP 4: Wait until you see your icons load.
STEP 5: Plug the cables back into your scanner.
STEP 6: Try to Scan!
These steps will resolve over 90% of the problems with Desktop scanners. If you have tried these steps and still have issues with your scanner, please contact us for additional support options.