MANAGED IT SERVICES
IN A “MANAGED SERVICES” RELATIONSHIP, THE PROVIDER RETAINS RESPONSIBILITY FOR THE FUNCTIONALITY OF THE IT SERVICE AND EQUIPMENT, MANAGEMENT OF YOUR HARDWARE, SOFTWARE AND IT INFRASTRUCTURE.
WHAT SHOULD I LOOK FOR IN A MANAGED IT PROVIDER?
At Hometech, we believe that the relationship you have with your IT provider is critical. Your IT provider should be someone you trust and the relationship should be more akin to ‘partner’ rather than ‘customer’. Your IT provider will have access to your data, your passwords, bank accounts, personal information, and your livelihood. If you don’t trust that they have your best interest at heart then you should be looking for someone else. When we enter into a relationship with a client, we treat your data like it is our own. We treat any decisions to be made, as a fiduciary would, with your best interest at heart. When confronted with a decision, we always ask ourselves: “What would I do if this was my business, or my data, or my situation?” This influences every action we take and every answer we give.
The process that your IT provider implements should be a process you understand and trust. At Hometech, we believe your data is sacred. Our process focuses on the availability and redundancy of your data first, everything else is second. When upgrades and maintenance tasks are performed, data is checked and double-checked before and after each procedure. When equipment is replaced, backups are kept for a period of time. Maintenance tasks are performed in a way so they won’t impede your work. Recommendations are made while being mindful of cost and convenience. Backups are performed regularly to a local onsite disk and ALSO to an off-site cloud, which is replicated to three data centers across the US. We take the time to get to know your business and create a maintenance schedule that works for YOUR business, not ours.
Computers are similar to other mechanical items, such as a car or an air-conditioner. They require maintenance. Its even more important when its a device you rely on every day. This often-overlooked factor is important because without proper maintenance, most items eventually break or cause you to waste time-and money. If a computer stops working at your business, usually the employee that uses that computer is left doing nothing. This is a loss for the business. If you think about how many times computer slowness or failures have happened in your business or even at home, you can see how the break-fix model falls short for a business.
A maintenance package handles regular clean-ups, virus checking, security and OS patches, and optimization of all computers at your business. This alone, is the essence of the Managed Services agreement that could save you thousands of dollars per year in repair costs and loss of productivity. If you add to that other IT services provided; such as Backups, Help-Desk services, Web Services, Cabling, and General Tech Advice, you can see that having a Managed Services agreement is a “No Brainer” for all businesses.
Less Downtime – Minimize Downtime and Slowness
Fewer Day-to-Day Issues – Proactive Maintenance Prevents many Issues
Flat-Rate Budget – Know your IT expenses ahead of time (no surprises)
Predict Failures – Plan for upgrading rather than throwing money away on repairs
Stay Ahead of the Curve – Let your IT Partner advise you of new tech trends
A Good Night Sleep – Knowing your business is in good hands
With A Managed Services agreement from Hometech, you can instantly reduce the overhead costs to run your business. Now you can have an entire IT department for less than the cost of one single employee. Hometech charges a flat rate per device (or) per user to cover all maintenance and headaches of managing your office technology. There are NO Surprises. Your costs are low and predictable, month after month. Please visit our RATES page for more details or clink the link below and we will contact you to discuss your project.